The yacht charter industry works on a first come first served basis, and therefore for local charter we request a downpayment of 50% to secure your booking with the balance payable one week before embarkation. If you book within 7 days of the charter date, the full amount will be due at the time of booking. FOR SPECIAL EVENTS INCLUDING NEW YEAR’S EVE AND FORMULA 1 INDIVIDUALLY NEGOTIATED TERMS APPLY, HOWEVER THE BALANCE WILL BE DUE MINIMUM 4 WEEKS BEFORE EMBARKATION. Payment can be made by bank transfer, company cheque or cash.
For hourly/ day charters we will apply the cancellation charges detailed below:
Within 72 hrs of charter date (on yachts under 100ft) – 100% of charter fee
Within 14 days of charter date (on yachts 100ft and over) – 100% of charter fee
After payment of the deposit – deposit will be forfeited if cancellation is within 2 weeks on yachts under 100ft, or within 4 weeks, on yachts 100ft and over.
For special events, the following cancellation charges will apply:
After payment of the deposit – 50% of charter fee. After payment of the balance or within 4 weeks of the event date, 100% of the charter fee. (for events such as F1 and NYE, if the yacht is resold then the client will be reimbursed their deposit)
If you cancel your charter you must advise us in writing and the cancellation will be effective from the date this is received. If you have notified us by email please follow up to check that we have received it.
Adverse Weather Conditions
In the event of a forecast for bad weather conditions prior to departure, and where there is no permission for ‘lagoon only’ cruising, we will re-schedule the charter to an alternative date within six months. Refunds will not be made for bad weather as this is outside our control. For Dubai Creek, DMYC and DIMC based yachts we may have the option to limit the cruising area to the Creek or Dubai Marina and the lagoon at the base of the Palm Jumeirah (subject to coast guard permission) all of which are well protected.
If rough weather should occur during the charter, the Captain will make the decision on whether there is a necessity to alter the planned route, or to return to the marina for safety reasons.
Fuel, at an economical cruising speed (10-15 knots), is included with our UAE charters for cruising within waters local to the marina where the yacht is berthed. High speed cruising is available on request at the discretion of the Captain and will be charged at AED 2,000 per hour, payable in cash at the time of the request. Fuel is not included on charters of over 8 hours.
If you discover that you have left any personal items on the yacht, please give us a call immediately, and we will contact the crew to inform them. We do our utmost to return lost property however our yachts are sometimes chartered twice in one day and we cannot therefore be held responsible for any items left onboard once your charter has ended. We highly recommend that you collect your lost property within 24 hours.
Alcohol is only available onboard through hotel caterers. You are permitted to bring your own alcohol however it is the responsibility of the Captain to ensure that guests do not compromise the safety of themselves or the yacht due to excessive alcohol consumption. Yachts are subject to occasional coastguard checks and guests should be aware of this. In addition to the above, the marinas in Dubai have strict regulations regarding disembarking charter clients and will not tolerate loud or unruly behaviour on their premises. Please ensure that all your guests are familiar with the standards of behaviour expected onboard the yacht and in the marina.
If you bring your own alcohol onboard please ensure that you check it in with the Captain and sign for it on arrival if you wish the crew to serve it. Before you disembark you should check remaining bottles and empty bottles, and again sign that all alcohol has been accounted for. If you do not do this we cannot be held responsible for the alcohol onboard.
If you are a resident in Dubai, you will need to bring your alcohol licence with you, and you may be asked to sign a waiver on behalf of the entire party if the yacht operator requires this.
It is customary to pay a gratuity to the captain of the yacht at the end of your charter if you are happy with the service provided. He will distribute this amongst the crew. We suggest a gratuity of between 5 and 10% of your charter fee (excluding extras) depending on your level of satisfaction.
Please ensure that you and your guests arrive for your charter 15 minutes before the start time in order to avoid any unnecessary delays leaving the marina. We cannot add additional time to your charter if you are late as there may be another charter booked after yours has finished.
Super Yachts Event Set Up/take Down Time
Please bear in mind that the charter price includes access to the yacht one hour before the event and one hour after the event for set up/take down. If more time is needed then you will be charged for the additional hours as the crew need to be on duty whilst suppliers are onboard the yacht.
Other Things to Remember
- Passport or ID.
- Anti seasickness tablets if required. We recommend to take these at least one hour before departure for maximum effectiveness.
- Sun Cream (no oil please), sun hat and sun glasses.
- No shoes are allowed inside our yachts. Outside- flip flops or soft shoes with non marking soles are permitted (except on Superyachts where no shoes are permitted).
- Swimming towels.
- Sweater in case it is cooler towards the end of the afternoon or evening.
- Camera and i-pod.
- No smoking is allowed inside the yacht.
- No glasses are allowed on deck if the yacht is underway
Your Captain is your primary reference for any issues regarding safety or the operation of equipment onboard. Your safety and wellbeing are his top priority and his responsibility. It is in your best interests to listen carefully to the pre departure briefing.